Are you a student, employee or visitor having problems with Wi-fi, logging in or your laptop? The ICT helpdesk is ready to help! Please do not forget to our list with Most Asked Questions. There you’ll find instruction video’s for most issues. Can’t find the answer? Check our entire FAQ database or contact us by phone, email or on campus. Frequently asked questions 1. How do I get access to the Wi-Fi? For students and staff members Select the wireless network 'eduroam' and enter your Howest login and password. Is your account not activated yet? Then you can connect to the network 'onthaaldagen' during the kick-off week to activate your account. After the kick-off week you do this via your mobile hotspot or on your home network. The first time that you use eduroam, the system will ask you whether you trust the wireless network's certificate. Accept the certificate. After that, you will be connected to eduroam, the wireless network of Howest. If eduroam does not appear in the list of available networks, you probably have an older laptop or smartphone. In that case, choose the network eduroam-2.4. The login procedure is identical, but the speed of this network is slightly slower. You can solve the connection problem of your old laptop by purchasing a Wi-Fi USB-dongle. Make sure the dongle supports at least Wi-Fi-5. Connection problems: If you cannot connect with eduroam or eduroam-2.4, this can be for various reasons. Below are some possible causes. Minimum operating system Make sure your operating system meets at least: Windows: Windows 10 build 1809 Macbook: MacOS 10.14 (Mojave) DNS If you can connect to the network, but can't get internet, your DNS is set incorrectly. Set your DNS to automatic by following this step-by-step plan. Technische info Netwerknaam/SSID: eduroam Beveiligingstype: WPA2 Enterprise Versleutelingstype: AES Authenticatiemethode: PEAP Authenticatieprotocol: MSCHAP Sub authenticatie methode: EAP-MSCHAP V2 Certificaten: niet valideren Domein: Hogeschool-wvl.be Link to this question and answer 2. How do I (re)activate my Howest account? For security reasons, Howest never communicates passwords via email. That is why we ask you to set your password yourself using the ‘wachtwoord reset methode’ or 'password reset method'. This application allows you to set a password. The system will send a verification code to your private phone number (This is the phone number you entered during your enlisting). Set your password Enter your Howest login. If you don't remember it, you can find it in the email Howest sent to your personal email address. Fill in the captcha code Click on the Next button Choose a verification method and follow the instructions on the screen Choose a new password that meets the following minimum requirements: At least 14 characters and maximum 256 characters Choose a sufficiently difficult password that meets 3 of the following criteria: Lowercase letters. Uppercase letters. Numbers (0-9) Symbols Link to this question and answer 3. How do I have access to my Howest (web)mail? All Howest email communication is effected through your Howest email address. So, you should consult this mailbox regularly. Consult your emails in the browser by surfing to portal.office.com OR Configure your (mobile) device using following tutorials: Set up Android email app iPhone or iPad setup Install Office on your devices Link to this question and answer 4. How do I log in on the learning platform Leho? All communication about the modules for which you enrolled is effected through the learning platform LEHO. Use your preferred browser and surf to leho.howest.be OR Install the app for android and iOS devices. Via this app you will receive all Leho notifications also directly on your smartphone. When installing the app, you have to indicate which school you’re studying at. Select Howest and log in with your Howest account and password. Android devices iOS devices Basic introduction Add your profile picture If you want to use Leho in another language, follow the instruction video below Add your Leho calendar to your Howest outlook agenda and don't miss any single deadline Link to this question and answer 5. How do I consult my course timetable? In your course timetable you will find where and when your classes take place. Go to https://timetable.howest.be Logon with your Howest account. You will see your personal schedule. Make sure you are looking at the correct week. Warning: You can only see your classes in your personal schedule after your registration has processed and your courses are added to your contract. If you do not see all the courses that are included in your contract, you are not added to a classgroup (or studentset). In this case, you should contact your study track advisor. Your timetable is not automatically synced to your Outlook calendar. You can make this connection yourself. Link to this question and answer 6. How do I (re)charge my student card to pay on the campus? The Howest campuses are completely cashless. This means that, in the restaurants and at the drink dispensers, you can only pay with a bank card or with your student card. Printing on the campus is only possible with your student card. You can (re)charge your student card via howest.mynetpay.be and with all common debit and credit cards. Link to this question and answer 7. How do I consult my file in the student administration? iBamaflex is the portal of the Howest student administration. On that portal you will find: Your study contract with all the course units for which you are enrolled. Your list of books and study materials. The certificate for your train or bus pass. The transfer form for your tuition fees and extra study costs. Do you still have questions on that subject? Feel free to contact the student service desk Link to this question and answer 8. How do I order something in a Howest restaurant? In the campus in Brugge it is possible to order a meal online (before 9:00 a.m.) and pay. In this way you avoid long queues. In some campuses it is possible to order a meal online (before 9:00 a.m.) and pay. In this way you avoid long queues. To do so, surf to resto.howest.be log in with your Howest account and password. Select the right campus and order. Payment is deducted from the balance on your student card. (See above: Howest myNetPay). Link to this question and answer 9. How do I make sure I don't get hacked? Cybercriminals are increasingly trying to get in by getting you to click on a link. Clicking on a fake link is enough to give them access to your laptop and all your Howest data. How to recognise fake e-mails? https://safeonweb.be/en/learn-identify-fake-e-mails IMPORTANT: when in the slightest doubt, NEVER give your password. Through your password, they will gain access to all your Howest data and also find their way to even more Howest information. Wondering how good you are at picking out suspicious messages? Then take the following quiz: https://safeonweb.be/en/participation/add/55 If you receive a suspicious e-mail, do not click and immediately forward the e-mail to the helpdesk via helpdesk [at] howest.be (helpdesk[at]howest[dot]be). The ICT team can prevent others from falling into the trap and avoid worse. If you did click, notify the helpdesk immediately via helpdesk [at] howest.be (helpdesk[at]howest[dot]be). They will immediately give you the following tips and help you with this: Have you communicated a password? Change the password wherever you use it. How to change your Howest password: https://www.howest.be/en/faq/activate-howest-account Was a program possibly installed? Run a virus scan and, if necessary, reset the device to factory settings Delete the message Have you disclosed bank details? Notify your bank and Cardstop immediately (078 / 170 170, keep this number in your contacts) File a complaint with the police Has the message been forwarded to your friends? Notify them! Link to this question and answer View all frequently asked questions Frequently Asked Questions Please do not forget to check the frequently asked questions. Can't find the answer? We are happy to help by phone, email or on campus. Read more By email Mail us 24/7 at helpdesk [at] howest.be and we will tackle your request as quick as possible Send an email By phone Our helpdesk telephone can be reached on 050 89 35 77 during office hours Call us Visit us Hop in during office hours at our helpdesk offices at Campus Brugge Station (BST.J.0.205) or Campus Kortrijk Weide (KWE.A.0.102) Hardware for students Every student at Howest needs a laptop that meets the requirements of their chosen programme. Through our partner Academic Shop, students can join a group purchase for a laptop and other hardware. This also includes an advantageous warranty and service package. Check the hardware for your programme Software for students Howest facilitates students to purchase the software needed during their programmes. You pay a student-friendly licence fee each year for the software you need. More info about software