IT Support for Students and Visitors

IT Support for Students and Visitors

ICT Helpdesk

You have permanent access (24/7), both on laptop and smartphone, to the Leho learning platform and your course timetable.

Do you have problems with the Wi-Fi, logins or your laptop? The ICT helpdesk will gladly to help you on your way.

  • Call the helpdesk on 056/28 60 60
  • Every working day from 8:00 a.m. to 5:00 p.m.
  • Or mail to helpdesk@howest.be
  • Or stop by the physical helpdesk on your campus.
    Campus Brugge centrum: room BCE.C.1.004
    Campus Brugge station: room BST5.B.0.004 (next to the cafetaria)
    Campus Kortrijk weide: room KWE.A.0.102 (close to the Forum)
    Opening hours may vary, so check in advance.

Most asked ICT questions

1. How do I get access to the Wi-Fi?

For students and staff members

Select the wireless network 'eduroam' and enter your Howest login and password.

Is your account not activated yet? Then you can connect to the kick-off network during the kick-off week to activate your account. After the kick-off week you do this via your mobile hotspot or on your home network.

The first time that you use eduroam, the system will ask you whether you trust the wireless network's certificate. Accept the certificate. After that, you will be connected to eduroam, the wireless network of Howest.

If eduroam does not appear in the list of available networks, you probably have an older laptop or smartphone. In that case, choose the network eduroam-2.4. The login procedure is identical, but the speed of this network is slightly slower. You can solve the connection problem of your old laptop by purchasing a Wi-Fi USB-dongle. Make sure the dongle supports at least Wi-Fi-5.

Connection problems:

If you cannot connect with eduroam or eduroam-2.4, this can be for various reasons. Below are some possible causes.

Minimum operating system

Make sure your operating system meets at least:

  • Windows: Windows 10 build 1809
  • Macbook: MacOS 10.14 (Mojave)

DNS

If you can connect to the network, but can't get internet, your DNS is set incorrectly. Set your DNS to automatic by following this step-by-step plan.

Technical info:

  • Network name/SSID: eduroam
  • Security type: WPA2 Enterprise
  • Encryption type: AES
  • Authentication method: PEAP
  • Authentication protocol: MSCHAP
  • Sub-authentication method: EAP-MSCHAP V2MSCHAP V2
2. How do I (re)activate my Howest account?

For security reasons, Howest never communicates passwords via email. That is why we ask you to set your password yourself using the ‘wachtwoord reset methode’ or 'password reset method'.

This application allows you to set a password. The system will send a verification code to the email address you entered at your enrolment with Howest (so, your Gmail email address, your Telenet email address, ...). Sometimes, the message with the verification method ends up in your spam folder. So please check there as well.

Set your password

  • Enter your Howest login. If you don't remember it, you can find it in the email Howest sent to your personal email address after your enrolment. 
  • Fill in the captcha code
  • Click on the Next button
  • Choose a verification method and follow the instructions on the screen

Choose a new password that meets the following minimum requirements:

  • At least 14 characters and maximum 256 characters
  • Choose a sufficiently difficult password that meets 3 of the following criteria: 
    • Lowercase letters.
    • Uppercase letters.
    • Numbers (0-9)
    • Symbols
3. How do I have access to my Howest (web)mail?

All Howest email communication is effected through your Howest email address. So, you should consult this mailbox regularly. 

Consult your emails in the browser by surfing to portal.office.com

OR

Configure your (mobile) device using following tutorials:

4. How do I log in on the learning platform Leho?

All communication about the modules for which you enrolled is effected through the learning platform LEHO. Use your preferred browser and surf to leho.howest.be

OR

Install the app for android and iOS devices. Via this app you will receive all Leho notifications also directly on your smartphone.  When installing the app, you have to indicate which school you’re studying at. Select Howest and log in with your Howest account and password.  

Android devicesiOS devices

Basic introduction

Add your profile picture

If you want to use Leho in another language, follow the instruction video below

Add your Leho calendar to your Howest outlook agenda and don't miss any single deadline

5. How do I consult my course timetable?

In your course timetable you will find where and when your classes take place.

Set your course timetable on https://timetable.howest.be by selecting the (module) class groups you're in.

Make sure to choose the correct academic year!

After you have set up your profile, your course timetable will be automatically synchronized to your Howest agenda in MS Outlook every night.

If you don't know your (module) class group yet, be sure to ask one of the lecturers during the kick-off days.

6. How do I (re)charge my student card to pay on the campus?

The Howest campuses are completely cashless. This means that, in the restaurants and at the drink dispensers, you can only pay with a bank card or with your student card. Printing on the campus is only possible with your student card.

You can (re)charge your student card via howest.mynetpay.be and with all common debit and credit cards. 

7. How do I consult my file in the student administration?

iBamaflex is the portal of the Howest student administration.

On that portal you will find:

  • Your study contract with all the course units for which you are enrolled.
  • Your list of books and study materials.
  • The certificate for your train or bus pass.
  • The transfer form for your tuition fees and extra study costs.

Do you still have questions on that subject? Feel free to contact the student service desk

9. How do I order something in a Howest restaurant?

In some campuses it is possible to order a meal online (before 9:00 a.m.) and pay. In this way you avoid long queues.

In some campuses it is possible to order a meal online (before 9:00 a.m.) and pay. In this way you avoid long queues.

To do so, surf to resto.howest.be log in with your Howest account and password. Select the right campus and order.

Payment is deducted from the balance on your student card. (See above: Howest myNetPay).

Other frequently asked ICT questions

1. How can I efficiently work from home (via VPN)?

To use some online applications from home you need a secure connection (VPN).

Follow the instruction video to install VPN. You need VPN for the following application:

  • Library
  • ...

Install and configure FortiClient VPN

The installation file (FortiClient VPN) can be downloaded at forticlient.com/downloads. There, choose Windows or MacOS, depending on the computer you are using.

  1. Start the FortiClient VPN
  2. Click Configure VPN to set up the connection
  3. In the next menu, select IPsec VPN.
  4. In the Connection Name field you can enter Howest VPN.
  5. For Remote Gateway you enter this IP address: sslvpn.howest.be
  6. Under Authentication Method Pre-shared Key copy the following string: H5ATYtdI^evWIuu+UOIz|XhJ
    !! Be careful not to copy extra spaces otherwise the connection will not work !!
  7. Click Save to save the connection.
2. How can I print something on campus?

Printer copiers are available to students in each building.

To print a document, you have to upload it via howest.mynetpay.be to the print server.

You pay for your copies at the printer with your charged student card at the rates below.

  A4 A3
Black/white €0.03 €0.06
Color €0.30 €0.60

 

 

 

Pay attention!

  • Double-sided printing is charged at double rate.
  • Be sure to check the color settings if you don't accidentally want your entire course in expensive color printing.