IT Support for Students and Visitors

For students and staff members

Select the wireless network 'eduroam' and enter your Howest login and password.

Is your account not activated yet? Then you can connect to the network 'onthaaldagen' during the kick-off week to activate your account. After the kick-off week you do this via your mobile hotspot or on your home network.

The first time that you use eduroam, the system will ask you whether you trust the wireless network's certificate. Accept the certificate. After that, you will be connected to eduroam, the wireless network of Howest.

If eduroam does not appear in the list of available networks, you probably have an older laptop or smartphone. In that case, choose the network eduroam-2.4. The login procedure is identical, but the speed of this network is slightly slower. You can solve the connection problem of your old laptop by purchasing a Wi-Fi USB-dongle. Make sure the dongle supports at least Wi-Fi-5.

Connection problems:

If you cannot connect with eduroam or eduroam-2.4, this can be for various reasons. Below are some possible causes and solutions.

Reconfigure the Network

• Windows:
  • Select Start > Settings > Network & Internet > Wi-Fi.
  • Click Manage known networks.
  • Select eduroam and click Forget.
  • Reconnect to eduroam using your Howest-email and password.
• MacOS:
  • Select Apple-menu > System Settings and click Wi-Fi in the sidebar.
  • Scroll down on the right and click Advanced.
  • Click the menu button next to eduroam, choose Remove From List, then click Remove.
  • Reconnect to eduroam using your Howest-email and password.

Minimum operating system

Make sure your operating system meets at least:

• Windows: Windows 10 build 1809
• Macbook: MacOS 10.14 (Mojave)

DNS

If you can connect to the network, but can't get internet, your DNS is set incorrectly. Set your DNS to automatic by following this step-by-step plan.

For security reasons, Howest never communicates passwords via email. That is why we ask you to set your password yourself using the ‘wachtwoord reset methode’ or 'password reset method'.

This application allows you to set a password. The system will send a verification code to your private phone number (This is the phone number you entered during your enlisting).

Set your password

All Howest email communication is effected through your Howest email address. So, you should consult this mailbox regularly. 

All communication about the modules for which you enrolled is effected through the learning platform LEHO. Use your preferred browser and surf to leho.howest.be

OR

Install the app for android and iOS devices. Via this app you will receive all Leho notifications also directly on your smartphone.  When installing the app, you have to indicate which school you’re studying at. Select Howest and log in with your Howest account and password.  

Android devices iOS devices

In your course timetable you will find where and when your classes take place.

The Howest campuses are completely cashless. This means that, in the restaurants and at the drink dispensers, you can only pay with a bank card or with your student card. Printing on the campus is only possible with your student card.

iBamaflex is the portal of the Howest student administration.

In the campus in Brugge it is possible to order a meal online (before 9:00 a.m.) and pay. In this way you avoid long queues.

Cybercriminals are increasingly trying to get in by getting you to click on a link. Clicking on a fake link is enough to give them access to your laptop and all your Howest data.

How to recognise fake e-mails? https://safeonweb.be/en/learn-identify-fake-e-mails
IMPORTANT: when in the slightest doubt, NEVER give your password. Through your password, they will gain access to all your Howest data and also find their way to even more Howest information.
Wondering how good you are at picking out suspicious messages? Then take the following quiz: https://safeonweb.be/en/participation/add/55

If you receive a suspicious e-mail, do not click and immediately forward the e-mail to the helpdesk via helpdesk [at] howest.be (helpdesk[at]howest[dot]be). The ICT team can prevent others from falling into the trap and avoid worse.

If you did click, notify the helpdesk immediately via helpdesk [at] howest.be (helpdesk[at]howest[dot]be). They will immediately give you the following tips and help you with this:

• Have you communicated a password?
  • Change the password wherever you use it. How to change your Howest password: https://www.howest.be/en/faq/activate-howest-account
• Was a program possibly installed?
  • Run a virus scan and, if necessary, reset the device to factory settings
• Delete the message
• Have you disclosed bank details?
  • Notify your bank and Cardstop immediately (078 / 170 170, keep this number in your contacts)
  • File a complaint with the police
• Has the message been forwarded to your friends?
  • Notify them!